Pricing & Billing

Cancelling your Subscription to NotFoundBot for Shopify

Last Updated: May 15, 2024

Cancelling your Subscription

If you need to cancel your subscription to NotFoundBot you can do so at any time.

To make a change to your subscription with NotFoundBot, login to your Shopify store admin portal and go to Settings > Apps and sales channels.  Then click on the ellipsis button next to NotFoundBot and select Open app.

Open NotFoundBot in Shopify.png

From the left menu below NotFoundBot select Subscription.  

upgrade NotFoundBot Shopify.png

You will now see the Subscription page.  It will show the current plan that you are on.  You can now select the Cancel Subscription button.  You will then be prompted to confirm your decision.

Upon cancelling your subscription, you will no longer be billed for NotFoundBot however your subscription will cancel at the end of the current billing cycle.

Prerequisites: Permissions Requirements

The following permissions are required for Shopify staff members of your store in order to install and/or configure NotFoundBot for Shopify.  These can be found by going to Settings > Users and permissions and then selecting the appropriate Staff member.  The following permissions must be enabled.

Shopify Staff Permissions.png

Online store

Shopify staff members must have the following general permissions in order to manage and install NotFoundBot for Shopify.

ThemesAllows staff to view, change, and publish themes.

App and channels permissions

Shopify staff members must have the following app permissions in order to manage and install NotFoundBot for Shopify.

Manage and install apps and channelsAllows the staff member to manage apps and channels if their permissions match the permissions that the app or channel requires (Shopify Online Store Channel). The staff member can add, access, or delete apps and channels. If any new apps or channels are installed in the future, then the staff member can access or delete those apps or channels without you updating this permission.
Approve app charges
Allows the staff member to install apps that have a cost associated with them, such as a one-time charge or a recurring subscription. A staff member needs to have this permission to install apps that offer a free trial period that then becomes a paid subscription.

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