Troubleshooting

Shopify Staff Permissions

Last Updated: May 15, 2024

If you do not have access, or receive errors stating you don’t have appropriate permissions to install or manage NotFoundBot, ensure that your Shopify staff account has the following permissions enabled.  You may need to have your store owner or someone with administrative levels of permissions check this for you.

Permissions Requirements

The following permissions are required for Shopify staff members of your store in order to install and/or configure NotFoundBot for Shopify.  These can be found by going to Settings > Users and permissions and then selecting the appropriate Staff member.  The following permissions must be enabled.

Shopify Staff Permissions.png

Online store

Shopify staff members must have the following general permissions in order to manage and install NotFoundBot for Shopify.

PermissionDescription
ThemesAllows staff to view, change, and publish themes.

App and channels permissions

Shopify staff members must have the following app permissions in order to manage and install NotFoundBot for Shopify.

PermissionDescription
Manage and install apps and channelsAllows the staff member to manage apps and channels if their permissions match the permissions that the app or channel requires (Shopify Online Store Channel). The staff member can add, access, or delete apps and channels. If any new apps or channels are installed in the future, then the staff member can access or delete those apps or channels without you updating this permission.
Approve app charges
Allows the staff member to install apps that have a cost associated with them, such as a one-time charge or a recurring subscription. A staff member needs to have this permission to install apps that offer a free trial period that then becomes a paid subscription.
Tags

Not finding what you are looking for or need additional help?